How Our Fee's Work

Our prices run over a 24 hour period, meaning 12pm – 12pm the following day.

Arrival Day – On the day you bring your dog for their holiday, we kindly request a text or phone call to inform us of your expected arrival time. You can also schedule a time in advance using our online booking service or by sending a text message. This helps us ensure that we are available to welcome you and your dog.

Departure Day – When it’s time to pick up your dog, you are welcome to do so during our operating hours. We appreciate a text or phone call to let us know when to expect you. Additionally, you can arrange a pickup time in advance through our website or via text message.

Booking Your Dog’s Stay – If you would like to reserve a holiday for your dog with us, we are delighted to assist! A deposit of 50% of the total booking cost is required for reservations, while sleepovers must be paid in full. For instance, if your total booking is £360, a deposit of £180 will be necessary. Should you need to cancel your dog’s stay, the deposit can be transferred to any future bookings made within three months of the cancellation. Please note that cancellations or changes must be communicated via phone, text, or WhatsApp, as email is not an acceptable method.

*Please remember that all reservation deposits are non-refundable but can be transferred to other bookings.*

Cancelling Your Booking - To cancel your booking, please inform us either by phone, providing the date and time of your call along with your booking details, or by sending a text message with the relevant information. For further information, please refer to our terms and conditions regarding reservation deposits.

Sharing - Sharing accommodations is permitted only for dogs from the same household. If you have friends with dogs who wish to share, please contact us to discuss the arrangements.

Garden Rooms - Regarding our Garden Rooms, dogs can access their rooms around the clock during warm or hot weather. At other times, we secure the rooms for the night around 10 PM after the final bathroom break.

Christmas & New Year - During the Christmas and New Year period, specifically on Christmas Day, Boxing Day, and New Year's Day, we implement double rates. Therefore, if you decide to have your dog stay with us during this time, the charges will be as follows.

1 Doggie £60

2 Doggies sharing £90

3 Doggies sharing £110

4 Doggies sharing £120

Please note the prices above are charged per night, Christmas day, Boxing day and New years day.